Ordering Information

Providing convenient and efficient ordering and delivery options for our customers is the guiding principle for our order fulfillment department.

  • Please note that there may be slight shipping delays (beyond our control) due to the pandemic.

Ordering options include: online orders, phone orders, fax and mail orders. Here is our retail order form.

To order online

(most convenient/always available!):

Choosing your products
  • Enter the store via any of the options on the “Shop” drop down list.
  • Search our product database in the store by product name for a specific choice.
  • Search our store product database or website database by any keyword to find product options (i.e. enter keyword “heart” in the “website” or “product” search box to find general info or specific products related to the heart).
  • Click on a specific health concern in the “Health Concerns” list for product suggestions.
  • Browse the store or info pages by item for product descriptions.
Ordering products
  • Add any products you want to your shopping cart.
  • When finished shopping, go to our encrypted secure checkout page.
  • Provide the required information and submit the order – processing will occur no later than two business days, usually the following day (we process orders 8am-3pm M-F).
Shipping and Handling
  • All orders will be processed within 2 to 3 business days. 
  • Standard shipping is provided by customer selection of USPS/UPS. 
  • Please note that there may be slight shipping delays (beyond our control) due to the pandemic.

Local Pickup 

  • Local pickup is only available Monday through Friday from 10am-3pm. Orders are typically ready within 24 hours. Please pick up orders at 1005 Richards Rd., Suite D (front), Hartland, WI 53029.

    To order by phone

    Call our order fulfillment department at 1-800-315-8783 Ext 1.

    International orders

    We do offer international shipping - please note that there is some risk involved with shipping internationally that is beyond our control. After the package leaves the facility there may be delivery delays, additional charges accrued at customs, denial by customs, and in rare instances packages have been lost. We cannot be responsible for lost or delayed international orders and do not offer refunds on international orders. By proceeding to checkout you agree to these terms.

    True Botanica Return Policy

    Returns of unopened and unaltered products will be accepted within 14 days. You must notify our office by phone (262-912-0970 ext 2) or email (info@truebotanica.com) before returning product or the return will not be processed.  A copy of the original invoice is required to accompany the return.  A credit will be issued, minus a 15% restocking fee. The customer is responsible for all return shipping costs. Please call our office at 262-912-0970 ext 2.

    For other questions or information about returns, please call our office at 1-800-315-8783.

    Want your local store or health care provider to carry True Botanica products?

    Wholesalers and practitioners please call (262-912-0970 ext 4) for wholesale account information.

    For customers who would like to request that True Botanica products be included in a local store or health care provider office, please print and distribute the following forms: